Hoad Water Cartage is committed to providing an efficient and responsive service to our customers and stakeholders. Whilst every effort is taken to meet the high customer service standards expected of us, sometimes things can still go wrong. When this occurs, we need to be informed so that every effort can be made to rectify these issues and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continuing to improve our service to you is by listening and responding to your complaints, compliments and comments.
We hope there will be times where we exceed your service expectations and you wish to share that positive experience you have had with our company. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job so that we can promote good practice throughout our organisation and praise our staff where credit is due.
We want to provide you with the best possible experience and be fully satisfied with the products and services you receive from Hoads Water. If you are not and have a complaint, then we want you to tell us as soon as possible.
You may wish to pass comments to us about specific items like our products, services, website etc. We are always pleased to receive these comments as they help to guide and improve our overall offerings.
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